Self-help Appointment Booking Assistant

The non-profit organization nestwärme e.V. supports people in challenging life situations with the project ‘Blickwechsel’ – through emotional support, coaching, and help for self-help. The offer is discreet, individual, and topic-specific – supervised by a network of experienced coaches.

To make appointment scheduling as easy and accessible as possible for those seeking advice, a digital booking assistant was developed. This takes users step by step to the appropriate appointment selection – based on the chosen topic, their own time availability, and the respective coaching offering.

Overview of functions:

• Topic-based appointment selection: Users receive suitable appointments based on their concerns
• Availability management for coaches: Coaches maintain their available time slots via a dedicated input mask
• Notification system: When a coaching session is booked, the responsible coach is automatically informed

The technical implementation took place in early 2021 using the web framework Django , in close cooperation with Nils Lauterbach , who has been conceptually accompanying the project.